XMReply

2023-10-26 09:06

United Kingdom

Reply

First of all, thank you for choosing XM and for your trust in us! Your XM MT4/MT5 account number is: 10137337. Regarding your complaint, we have promptly forwarded it to the relevant department for a thorough investigation, and we would like to provide the following response: Firstly, the platform allows deposits to be made 24 hours a day, and we offer various methods. In the member area, in addition to three UnionPay deposit channels, there are also multiple deposit options such as e-wallets, and deposits via e-wallets are credited instantly. If you have any questions during the process, you can always consult our online customer service. At the same time, XM kindly reminds you that UnionPay deposits take 24 hours to process. Therefore, making urgent deposits for margin calls can be risky, so please keep an eye on your position changes. If convenient, we also suggest that you deposit some funds into an account in the same name, which can be transferred internally in case of emergencies. The minimum amount for internal transfers between same-name accounts is $5, and these transfers are processed instantly. Finally, if you have any questions, feel free to visit the XM official website at https://www.xmforexdirect.com/cn/, and click on the "Online Customer Service" button in the upper right corner to contact us. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to assist you. Thank you again for your support and understanding of XM! Regards.

NULINULIZAINULIStart Mediation

2023-10-20 22:51

Hong Kong

Start Mediation

In the past month, I have often been unable to deposit funds, and when I contacted customer service, they were all perfunctory. As a result, I was unable to deposit money in time and my position was liquidated and I missed the market.