FX9459653902Supplemental Materials

2024-01-02 11:41

Hong Kong

Supplemental Materials

I was advised by the XM official website to email the complaints department, but I have sent several emails and haven't received any response. It's been two months, and no one has contacted me. The issue is still unresolved!

XMReply

2023-12-13 15:39

United Kingdom

Reply

Hello, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you. Thank you again for your understanding and support of XM.

FX9459653902Supplemental Materials

2023-11-29 09:52

Hong Kong

Supplemental Materials

Contact me; a small compensation is not acceptable to anyone. I’m not asking you to compensate for my profits, just for the return of my principal. Now, I want to request that my profits be compensated! I will seek various ways to defend my rights.

XMReply

2023-11-28 13:49

United Kingdom

Reply

Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you.

FX9459653902Supplemental Materials

2023-11-24 17:24

Hong Kong

Supplemental Materials

It's been almost a month, and the issue is still not resolved. It feels like they are just trying to drag it out!

FX9459653902Supplemental Materials

2023-11-20 17:14

Hong Kong

Supplemental Materials

Thank you to XM for your response. It has restored my trust in the benefits of big platforms. I hope you can handle my case properly and help me get back on the trading path.

XMReply

2023-11-20 15:23

United Kingdom

Reply

Hello, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support, and we are always happy to assist you. Thank you again for your understanding and support of XM.

FX9459653902Supplemental Materials

2023-11-19 09:21

Hong Kong

Supplemental Materials

I contacted XM customer service, and they clearly confirmed that my order hit the take profit, and I should have made a profit of $4,500. They also acknowledged that my losses and liquidation were due to issues on their platform. I have a recording on my phone as evidence. However, they only compensated me with $1,300. I am not asking for compensation for my profits; I just want them to return my principal. I hope WikiFX can help me recover my principal.

FX9459653902Supplemental Materials

2023-11-08 17:41

Hong Kong

Supplemental Materials

The maximum slippage stated above is 29. However, the slippage during my trade was over 30 points.

FX9459653902Supplemental Materials

2023-11-03 21:31

Hong Kong

Supplemental Materials

After my position was liquidated, I immediately received an email stating that my leverage was reduced to 1:100. It feels like they don't want me to recover my losses.

FX9459653902Start Mediation

2023-11-03 20:59

Hong Kong

Start Mediation

The system did not take profit for me, which resulted in my position being liquidated! ! Slippage is too serious.