XMReply

2023-12-19 18:05

United Kingdom

Reply

Regarding your complaint about account 6152458, we conducted an immediate investigation. After careful verification and communication, we regret to inform you that we cannot change the related decision regarding your account issues. Please refer to the important notice email sent on December 8, 2023, for guidance. Thank you once again for your understanding and support of XM! Thank you. 12/19/2023

FX5814226402Start Mediation

2023-12-12 10:04

Hong Kong

Start Mediation

The platform originally said that I have an ultra-low spread account, and mainstream currencies do not charge segregated interest. My account has been shorting CHF/JPY since April 10th, and has been losing money, from 146 to 168. Starting from October 19th, I closed several small loss-making orders and placed a new large order. By December 8th, my new orders started to make profits (but they were actually still losing money since April). When the platform found out that I had made a profit and refused to close my position, it started charging me overnight interest. Such a big platform is really disgusting. If I make a little profit but don’t close my position, I will be charged overnight interest. In fact, I still lose a lot.