ETO MarketsReply

2023-11-29 14:58

Seychelles

Reply

Dear customer, we appreciate your information. According to the reply procedure by the account manager, please provide the related materials as evidence, we'll cope with it as soon as possible. Meanwhile, please contact your account manager or send email to official customer service at mailto:info@eto.group, if you have any questions. We will make a reply following an investigation. Thank you.

ZHAPIANGONGSIeto，HAIWOQIANStart Mediation

2023-11-22 15:48

Hong Kong

Start Mediation

Because two friends work in the Shanghai office of ETO MARKETS, my family and I opened two ETO accounts, 6202809 and 6207010. At the beginning, we operated 6202809 and left the market with a loss of -284156.33 US dollars. Later, we opened a new trading backend. It is an ordinary STP account without any discounts. The total deposit is 100,000, and the withdrawal is 50,000. The account number is 6207010. From the account opening on 10/31 to 11/16, the account closing loss accumulated -9550.32, and there were 61.18 lots of 5000 contracts on the market. Silver is long. Just last week, silver rose sharply by 1.3 US dollars, and the floating profit on the market reached about 350,000 US dollars. When the market opened at 7 a.m. on Monday, November 20, 2023, the opening price of ETO Markets silver XAGUSD was abnormal, and the abnormal price reached 22.4612. As a result, my trading account 6207010 was instantly liquidated. All other trading platforms opened at around 23.7, and the price difference exceeded 5%. It was an abnormal quotation. I sent an email to ETO MARKETS on 11/20 to complain, but the official email never responded. Reply, I communicated with their sales representatives, and they only shirk responsibility and said that the price of LP was abnormal, and they also caused losses. They did not specify when they would pay the compensation. On 11/20, these well-known LPs and other traders in the market were all There are no such prices, including the well-known Is prime, Finalto, CMC, SAXO, and LMAX. I have 61.18 standard lots (5000) contracts of silver XAGUSD. I have lost a total of 377,297.06 US dollars due to this wrong opening, and my current account has become negative - 27742.07 The total sum of these two accounts has not made a profit, which means that the principal is still around 350,000 in this company, which directly robbed the investor’s trading principal! It is obvious that this is a malicious attempt to raise prices and liquidate positions. The Australian ETO MARKETS headquarters has not admitted its mistake until now, and has actively dealt with it. It has complained to Australian regulators. Please pay attention to the follow-up development of this matter and supervise this company together. If Friends who have funds in it should also pay attention to their own safety. I will also start related large-scale protests and legal actions.