ExnessReply

2024-01-16 10:01

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

XIAOJINTONGXUE50228Start Mediation

2024-01-11 01:35

Hong Kong

Start Mediation

Beijing time, at around 6 a.m. on December 25, 2023, the malicious spread on CHF/USD on the Exness platform widened by about 300 points, causing the CHF/USD19 position in the account to be liquidated and lose $15,000. The prices of CHF/USD on all international platforms at that time were around 0.8541-0.8550, but the lowest price of CHF/USD on the EXness platform was around 0.8304. Such a platform maliciously forces customers to liquidate their positions. Please help me handle this complaint. EXness platform compensate for my losses. The pictures are uploaded below as evidence.