TMGMReply

2024-02-26 13:57

Australia

Reply

Dear customer, thank you for your letter. Upon investigation, when the system quote's transaction orders are triggered, such as a market order, stop loss order, or limit order, the system will send the order to the liquidity provider to match the transaction. If the market quote has changed after the order reaches the market, it will be filled for the client at the first available price at that time. Due to the volatility of the market, your final transaction price may be better or worse than the stop loss price you have set. When the market fluctuation is more intense, slippage caused by price fluctuation will be more obvious and unavoidable at the time when the liquidity providers process the transaction. Thank you for your understanding and cooperation. If you have further inquiries, please feel free to contact your account manager for further assistance.

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2024-02-17 23:03

Hong Kong

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Slippage is serious, stop loss doesn’t work. No one handles my feedback.