2024-04-13 01:08
China
At the same time, the profit from closing the position was reduced by US$600.
[Object]
TMGM TMGM
[Issue]

Severe Slippage

[Requirement]

compensation

[Amount]

$1,000(USD)

[Time]

33day12hour

2024-05-16 13:56
Hong Kong Hong Kong
2024-04-16 13:55
Australia

Reply

Hello, regarding your issue, please attach the details of your account situation and order specifics, and send them to the official customer service email: support@tmgm.com. We will investigate and respond to you as soon as possible. Thank you!

2024-04-13 01:17
Hong Kong Hong Kong

Supplemental Materials

The order is queued and cannot be closed, resulting in serious losses to my account.

2024-04-15 16:51
Hong Kong Hong Kong

Contact Broker

2024-04-15 13:59
Hong Kong Hong Kong

Verified

2024-04-13 01:08
Hong Kong Hong Kong

Start Mediation

When I closed my position at the same time, there were two closing prices, which were wrong by $600. Can it still be like this when the market rises? There is also the problem of being unable to close a position. Videos cannot be uploaded here. I haven't used it for more than a day or two, and the stop loss of pending orders can also slip. I don’t understand if this mt5 doesn’t work, why don’t you put it on the market? If this keeps happening, who would dare to use your platform? If this matter is not resolved reasonably, then I will only have to expose it on various platforms.

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