XMReply

2024-12-20 14:35

Cyprus

Reply

Dear Valued Customer, thank you for choosing XM and for your continued support! Regarding the complaint about your account number 63687458, we have promptly conducted a review and verification process. After careful communication with the relevant departments, we regret to inform you that we are unable to change the decision regarding your account issues. We kindly ask you to refer to the important notification email sent on December 16, 2024. Additionally, please log into your member area as soon as possible to submit your withdrawal request. Thank you once again for your understanding and support of XM! Thank you.

FX1256470152Start Mediation

2024-12-17 18:58

Hong Kong

Start Mediation

XM platform account 63687458, deposited 300 and earned 1065.9 yuan, yet inexplicably received an email stating that due to suspected association with a violating account, the funds were fully deducted, the account was closed, and transaction records were deleted. Moreover, I tried to log in to the platform to check the situation but could not, as my account login was directly restricted. Such atrocious behavior is truly intolerable! If no reasonable explanation is given, I will report your illegal actions to the regulatory authorities!