XMReply

2020-04-09 18:01

United Kingdom

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The account was closed because your trading method breached the platform regulations. The email was sent to you for explanation.

FX2479218310Start Mediation

2020-04-09 11:44

Hong Kong China

Start Mediation

I encountered with a problem, that is, as long as I made a withdrawal, XM would canceled my account and profit inexplicably. What should I do? XM sent me an email, saying that I had violated the rule, and didn’t reply to me anymore. The content is as below: Dear Sir / Madam, Hello, we hereby notify you about your trading account 60756026 in our company(hereinafter referred to as "your account"). Our anti-fraud department noticed that your account was linked to an account that was previously terminated due to a breach of a customer agreement. Therefore, we regret to inform you that, in accordance with the terms and conditions, we immediately decided to: (i) Close all your trading accounts and trading orders, (ii) Cancel all your trading accounts and trading orders in progress (iii) Cancel all profits or losses and trading orders in your trading account. At the same time, please log in your account to the member area to submit a withdrawal request. If you do not receive your relevant withdrawal request within 48 hours, the funds in your account will be returned to your deposit account. In summary, please note that you have been banned from setting up accounts and trading on our platform. If due to system or artificial error, your account registered and trade on our platform will be canceled, as well as all your gains and losses. At the same time, without charging any deposit or withdrawal fees, your principle will be refunded. Please note that according to our terms and conditions, this decision is our final decision, except for this notice, we will not send any notice. Thanks So, they refuse any inquiry and question, which is unacceptable. The pic shows that my $957 is canceled. My account number is 60756026.