Are You Facing Net Banking Issue with Bank of India? Customers Shared their Honest Feedback

Bank of India, a major bank in India, was established on September 7, 1906, in Mumbai. Its website, bankofindia.co.in, was registered on October 3, 2003, updated on April 17, 2025, and will expire on October 3, 2026. The domain is securely protected.

About BOI

The bank has over 5100+ branches in India spread over all states/union territories, including specialized branches. These branches are controlled through 69 zonal offices and 13 FGMO offices. Presently, Bank has an overseas presence in 15 foreign countries spread over 5 continents—with 47 branches/offices, including 4 subsidiaries, 1 representative office, and 1 joint venture, at key banking and financial centers, viz., Tokyo, Singapore, Hong Kong, London, Paris, New York, DIFC Dubai, and the International Banking Unit (IBU) at GIFT City Gandhinagar.

Name: Bank of India

Website:https://bankofindia.co.in

Platform Registration Country: India

Address: Bank of India Head Office, Star House,

C - 5, “G” Block, Bandra Kurla Complex,

Bandra (East), Mumbai 400 051.

Email :

Phone: +91 7997987601 (WhatsApp number)

Products

Bank of India offers a wide range of financial products and services across various segments, including personal, business, NRI, agricultural, and investment banking. Its offerings span from savings and salary accounts to forex solutions, government deposit schemes, loans, and mutual fund investments.

Account Type

Bank of India offers several types of live accounts tailored to different customer segments but does not provide demo or Islamic (swap-free) accounts. Savings Account, Salary Account, GPA Account, Current Account, RERA Account, and NRI Accounts

Users' Feedback

We checked Bank of India reviews on Trustpilot. The latest review described a bank managers unprofessional behavior. The user wrote, I am writing to express my extreme dissatisfaction with the service I received at the Bank of India, Wadsa branch, specifically concerning the conduct of the branch manager. As a customer of Bank of India, I have always expected a certain level of professionalism and support, but my recent experience has fallen far short of this standard. On 02/05/2025, I encountered the branch manager, Mr. Sunil, regarding the issue of resolving an RTGS transaction. My interaction with the manager was characterized by the following unacceptable behavior:

Unprofessional Attitude: The manager displayed a dismissive and disrespectful attitude towards me. They interrupted me repeatedly; they seemed uninterested in understanding my issue.

Lack of Support: Instead of assisting me with my issue, the manager was completely unhelpful and non-supportive. to resolve my RTGS issue They refused to solve the issue and take the necessary steps to resolve it; they made no attempt to find a solution, and they passed the buck to another employee without ensuring my issue was resolved. Non-cooperative Nature: The manager was unwilling to cooperate in finding a resolution; they did not offer any alternative solutions, and they created unnecessary obstacles.

This behavior is not only unprofessional but also demonstrates a complete disregard for customer service. I left the branch feeling frustrated, disrespected, and with my issue unresolved. This experience has caused me significant inconvenience and distress.

I have already closed my 2-3 family accounts at the Bank of India due to all this nonsupportive staff at the Bank of India. And today also I think to close all my accounts at the Bank of India. I look forward to a prompt response and a satisfactory resolution to this complaint.

Extremely Disappointing Service

The user complains about the online banking portal of the bank. In user's words, “The online banking portal is outdated, frequently crashes, and lacks user-friendly features compared to other modern banks. It added a lot of frustration when trying to manage my accounts digitally.”

Worst Online Service

The customer said,

Want to Reset Transaction Password? You have to wait for your new password to arrive through the post!

Too many security protocols and many passwords mean that you can't do anything online, on the web, or on mobile.

Apps malfunction a lot.

Buggy Net Banking Service

When we searched for Bank of India on MouthShut.com, a customer review website, we found that users were irritated by its net banking feature. The most recent complaint we saw was. A customer wrote, “Unable to log in (always says technical error). It says OTP is sent on email ID, but no OTP is being received on email ID. Maybe the OTP will be sent after 10 minutes, after the expiry of the time limit. completely whimsical.”

Another user stated, “Internet Banking new version Omni. Really the worst. It will keep on asking for OTPs. But still the account won't open. It's really difficult to operate. and it takes more time. Humble advice not to start an account in the Bank of India.”

The other customer said, “This bank has very bad service in Mumbai Malwani. I want this branch to be closed as soon as possible.”