Unable to Withdraw

HTFX

Since June, withdrawals have not been processed, and customer service responses have been mechanical. The account manager is now unreachable. How should we handle this situation? Can we file a case collectively? Can mainland authorities consolidate the cases to help safeguard our funds?

Unable to Withdraw

XH Pro

Deposit 500 to earn a small profit and they let me withdraw it. Then I invested 10.000 and earned profits of 150.000, but they denied the withdrawal, saying I have to pay 20% (30.000) for my funds to reach my bank account within 30 minutes. I have 3 days to do it or they will charge me a 5% penalty. So now my funds are frozen, and I can't withdraw anything, not even my initial investment. Can you help me?

Unable to Withdraw

ALL CASH BROKER

For the past 5 days, it hasn't allowed withdrawals, saying the maximum amount is 1 cent, and this has happened to everyone—it's been a massive money fraud.

Unable to Withdraw

Zaffex

Zaffex has blocked my account, it does not allow me to make withdrawals and has banned a large number of accounts under the excuse of having multiple accounts and misuse of the API. Personally, I only manage one account, so there was no reason to block me. They are scammers.

Scam

Warren Bowie & Smith

In the end, my account was emptied, the account balance was 0 and the available funds were 0. I was deceived.

Unable to Withdraw

PHYX TRADE

A typical pig-butchering scam, you must keep your eyes peeled. Last month, I was scammed out of $16,000. A group of fraudsters livestream daily to attract traffic, then guide orders to complete the pig-butchering scheme.

Unable to Withdraw

HTFX

Last year's performance was acceptable, but this year, issues have started to emerge gradually.

Unable to Withdraw

ALL CASH BROKER

This broker no longer lets me withdraw funds. I've reached out to support and have never received a response. I want to recover my money and don't know how to go about it.

Others

FXGT.com

I am a registered user of your FXGT platform, my account is: [448639]. I have long been a loyal user of your platform, always adhering to the rules. This complaint is mainly against two associated serious issues: One, the platform unreasonably rejects my legal withdrawal request without any reasonable explanation or evidence. The origin of the fund is completely legal and compliant. However, after submitting the withdrawal request, it was not transferred in time as before, but was rejected by the platform. I immediately contacted online customer service for the reason, and the response was perfunctory, claiming a violation of terms and conditions. When I asked the customer service to specify: 1. Which platform rule was violated? 2. What does the so-called violation refer to? Please provide solid evidence. For the above critical issues, customer service could not give a direct, specific reply, but shirked the issue with "this is a system judgment, we cannot intervene". This groundless rejection is essentially an unreasonable encroachment on my legal property rights by the platform. Two, the platform unilaterally and compulsorily restores my account login permission, trying to "cold deal" with the issue without resolving the withdrawal issue. After the withdrawal was rejected, my account was temporarily unable to log in or function limited. But what is infuriating is that the platform unilaterally closed my account login permission without any communication and without any solution to the withdrawal problem. My demands are: 1. Immediate unfreeze of funds: Require the platform to immediately lift the freeze on the funds (1957.11) in my account, and complete the withdrawal operation, allowing the funds to successfully reach my binding account. 2. Provide written explanation: Request the platform to provide an official, credible written explanation for this "unreasonable refusal to withdraw" and "abnormal account control" incident, explaining the specific and true reason for the initial determination of account abnormalities. 3. Formal apology: Require the platform to formally apologize for the time cost, mental distress, and rights damage caused by this incident. This incident has severely damaged my trust in your platform, and it has caused me to seriously doubt your platform's fund security and user rights protection mechanism. I will have to take the following measures to protect my rights: • Report to the State Market Supervisory Administration, the China Internet Finance Association, and other related departments. • Expose this issue through the Consumer Association, media, and other channels. I look forward to your serious handling and prompt reply.

Unable to Withdraw

Zaffex

I, user 01JW9AJ5B3Y2TBGXQA5S5TZ9S9, cannot withdraw due to an alleged ban and supposed use of multiple accounts

Unable to Withdraw

ALL CASH BROKER

Complete inability to withdraw and trade, the broker hasn't notified anything about what's happening. They don't respond if there are any problems with withdrawals, nothing at all, and it's impossible to access my funds.

Unable to Withdraw

Zaffex

This broker does not give an answer, it only says that it banned the account and still does not allow access to my funds.... It does not allow the withdrawal of funds due to said ban.

Unable to Withdraw

Zaffex

I've been with the broker for over 6 months. There were no issues until now when they won't allow me to withdraw my funds. I see many people have fallen for this scam. I hope they can help me retrieve my funds. The worst part is when I send everything to support, they mark the ticket status as "Resolved," but they've resolved nothing. They respond with a supposed clause of an API article, and I always worked with little capital. Pure deception .

Unable to Withdraw

Zaffex

Formal complaint for Fraud and Illegal Retention of Capital (Broker Zaffex) Date: October 9, 2025 Subject: Fraud Alert: Total withdrawal blocking, mass account banning, and domain change by Zaffex broker. Affected Investor Information: | Category | Information | | :--- | :--- | | Full Name: | Saul Garcia | | Account ID in Zaffex: | 01JNQ9S1X658TZD0EYSH1S0G6P | | Total Blocked Amount: | 50.69 USD | | Withdrawal Amount (Demanded): | 50 USD |

Unable to Withdraw

ThinkMarkets

I applied for withdrawal on September 3rd, but the platform doesn't process it. It's been delayed for a month. I don't know if this platform is delaying a lot of withdrawals, if someone has withdrawn successfully, could you please let me know?

Unable to Withdraw

HTFX

As of October 9th, they've completely absconded and started to delete website info, MT45 cannot connect, and there's no information available on the official website login. The next step will likely be the official website page becoming inaccessible.

Unable to Withdraw

ALL CASH BROKER

I tried to withdraw my funds but a minimum of 0.01 and a maximum of 0.1 is displayed, which prevents me from setting withdrawal amounts. I'm left without access to my money. I've alerted support to the issue but received no response.

Unable to Withdraw

Zaffex

They are wiping all accounts with the false excuse of misuse of the API, merely stealing investor funds. They also avoid approving identity verification which involves four levels, and they won't approve the last one as an excuse to avoid payout withdrawals. I have been waiting for verification for over 8 days✅ to no avail. They always reject it with the excuse that the document is invalid, but that's not true. They are just trying to steal everyone's funds, so spread the word and do not recommend this scam trash.

Unable to Withdraw

Zaffex

I've been working with this broker for 3 months, and on the 5th of this month they carried out a massive ban for multiple accounts, and I only have one account with them. Consequently, this ban froze my funds which I can't withdraw. I've asked for a solution to access my funds which are mine, not Zaffex's. I think the ban to block operations and not funds which are not theirs is unfair. They have their commissions on operations and withdrawals therefore I don't recommend any broker updates or that they're examining operations tends to block the money and they don't answer anything; only a bot responds that says nothing, they don't answer anything.

Unable to Withdraw

Core Prime

Yesterday I created an account with this broker, which surprised me with its good execution, so I set up my scalping EA to trade with autorisk. A few hours after I made a profit, the account was disabled for trading and my login to the members area was blocked. They didn't send any email explaining the reason. In other words, it's another scam broker, stay away.