Unable to Withdraw

OKX

I'm unable to withdraw any money because it's frozen.

Others

VALUTRADES

Profits were maliciously deducted. On March 23, 2026, at 14:28, a position was opened and closed with a profit at a normal market price. The platform deducted the profit without providing any evidence, citing a pricing error. I can provide price quotes from multiple platforms at the same time for reference! I hope your platform can mediate and protect the legitimate rights and interests of the clients, thank you.

Scam

Trive

My $52,000 account has been maliciously frozen, and the platform is evading any action regarding the principal and profits. No payments have been processed for two months. The platform has maliciously hidden my real account number. I cannot log in at all, and there are no available withdrawal options.

Resolved

INVADIGM

I played on this platform for a while and earned $30,000. The agent said I'd earned too much and needed to lose some of it, otherwise I couldn't withdraw my funds! Later, I lost nearly $10,000, and the platform still wouldn't let me withdraw. That same day, without any notification, it secretly closed my account. When I contacted the customer service, they acted like scoundrels, saying I violated regulations—each order was less than 60 seconds, considered "instant" trades, and therefore invalid—and wouldn't refund my principal. I wonder, when I was losing money, why didn't they say it was "instant" trades, not frequent trading?! Later, when I threatened to report them to the police, they made me sign a guarantee not to expose their actions, and promised to refund my principal and compensate me $600! I've never seen such a shameless platform! I hope you learn from this and won't fall for their scam!

Unable to Withdraw

iq option

I've made several withdrawals of $10, $15, and $30, and the money hasn't arrived in my account, and some withdrawals haven't been approved either.

Severe Slippage

Upway

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

Unable to Withdraw

The 5%ers

Sharing my experience with The5ers. Payout requested: March 21, 2026 (~$13K) Interview completed & account approved: March 24 March 28: Support confirmed everything was approved, no issues, and payout would be sent within 24–48 hours After that, I followed up multiple times and was always told: Payout is approved No issues on the account Funds are being processed As recently as yesterday, support said my payout was already with the finance team. However, after more than two weeks of waiting, I suddenly received a termination notice citing “integrity concerns” — with no prior warning, no clear evidence, and no chance to clarify. So the question is simple: If there was an issue, why was the payout approved and confirmed multiple times? This kind of process is very difficult to understand and raises serious concerns about transparency and consistency. Traders should be cautious and make sure to document everything. I’m open to a clear and transparent explanation from the team.

Unable to Withdraw

OKX

I'm unable to withdraw even though I contacted the customer service.

Unable to Withdraw

HTFX

I deposited 6,000 to 7,000 yuan in total. My two subsequent withdrawals totaled less than 3,000 yuan and have been delayed for almost a year with no response. The official email address is also unresponsive.

Unable to Withdraw

BTC

I have $274 that I want to withdraw, but the bitmayys.vip platform has frozen my money and I can't withdraw it. They're asking for $501 to unfreeze the money so I can withdraw a total of $700, but I don't want to deposit it because I'm afraid it's a scam, and I need my money back. Please, thank you.

Severe Slippage

Blueberry

The Blueberry platform offered no warnings whatsoever. One order had a slippage of $30, and another $10, resulting in significant losses for me. They refused to acknowledge their problems and I urge you to stay away from the fraudulent platform.

Scam

ArgoFX

Forced liquidation: despite having sufficient margin, my account was wiped out completely. Then the customer service stopped replying to my eamil or messages, and I lost everything! It's disgusting.

Unable to Withdraw

NXG MARKETS

Unable to withdraw. I entered through an agent and traded via a robot. The agent only withdrew my initial capital, and they kept rejecting my withdrawal request every time I tried. I've submitted withdrawal requests four times, and they rejected each time.

Unable to Withdraw

Trive

I submitted my withdrawal request on February 28, 2026, and it's been half a month since then. I haven't received any payments, and they haven't replied to my emails. I've sent many emails during this period, but they haven't responded or released my funds.

Unable to Withdraw

FOCUS Markets

Please help me withdraw my balance; Focus Markets is not responding.

Others

Axi

Last Thursday, April 2nd. Before the market opened, I had 0.3 lots of sell orders and 0.3 lots of buy orders in silver, meaning my account was in a locked-in state. Logically, locking in orders shouldn't tie up margin! And because I had locked in orders, I shouldn't be affected by market fluctuations! However, Axi, without my consent, closed each position at a very bad price. Both my 0.3 lot buy and 0.3 lot sell orders in silver resulted in losses for all of them! Closing a client's account without their consent is illegal! Before the market opened, my account had $1200 available balance. After the market opened, due to Axi's series of unauthorized closing operations, my balance became -$200! I was furious and complained to Axi customer service, demanding compensation. Customer service replied that market fluctuations caused margin changes, leading to the liquidation. I was even more furious. I said, "Axi, don't keep using 'insufficient margin for forced liquidation' to confuse the issue! Do you think you're a native human who hasn't studied math?! First, locking in positions doesn't use up margin, and even if some is used, it's extremely small. Second, how can margin be affected by market fluctuations when positions are locked?! The margin requirement was less than $100, and in a locked position, the margin couldn't possibly be affected by the market! I had $1200 available at the time, how could it possibly lead to forced liquidation?! It's like going to a bank to deposit $1200, and the bank charges you $1400 in fees—isn't that absurd? Is that reasonable and legal? I know Axi sometimes has exaggerated slippage, but even the most exaggerated slippage can't possibly be forced to liquidate one by one at a bad, losing price when I've already locked in positions, with less than $100 in margin and $1200 in available funds! And without the client's permission, at bad price points!" I am filing a claim.

Unable to Withdraw

Axi

Today, Axi has even resorted to the same despicable tactics as those fraudulent platforms. Simply because a client made a profit—three times their initial investment—a mere $14,000 was enough for Axi to employ underhanded methods to obstruct withdrawals. Below is a detailed account of the incident and relevant evidence. Withdrawal: Here's the key point! On March 27, 2026, the fourth withdrawal attempt was made, totaling $104,381. This is where the story begins. Axi started using the same tricks as fraudulent platforms. First, they froze the client's withdrawal permissions, preventing them from withdrawing any funds, and they received no email explaining the reason for the inability to withdraw. The client had no choice but to turn to us, because we were the ones who recommended Axi to the client. We had previously claimed that Axi was highly reliable, had a high brand recognition, and a strong and reputable company, and that we were in talks with the client to bring in a larger amount of funds to open an account with Axi. So, I had to contact the account manager, who told me the client needed to complete KYC. However, for other clients who had lost money, we'd never encountered a KYC requirement before; KYC was always done at the time of account opening. We'd never had a situation where withdrawals were blocked by requiring KYC. Okay, since that's the case, the client had to cooperate with Axi by submitting all the complicated documents required for KYC. The first requirement was proof of address: bank statements and mobile phone statements were invalid; a residential address matching the account holder's utility bills (water, electricity, gas). (For a Vietnamese client, many houses are private residences, and the property ownership might be in the parents' names. This alone is enough to shut out most clients. I've never heard of any institution disregarding bank statements as proof of address. Axi's requirement was eye-opening; it's clearly designed to make KYC submission more difficult, the goal being to prevent withdrawals—it's not as simple as just making profits and preventing losses). Finally, the required KYC documents were completed. But the result wasn't the restoration of withdrawal privileges, and Axi didn't send any email notification about the next steps.

Unable to Withdraw

Blueberry

The backend has been moved, I can't access the backend anymore, they've gone offline.

Resolved

Test Flight

Unable to withdraw

Unable to Withdraw

MASTER MIND CAPITALS

I opened a trading account on the MASTER MIND CAPITALS platform. My MT5 account number is 52****. The server is MasterMindCapitals-Server. My initial deposit was approximately $7,000. My requested withdrawal amount is $13,700. I successfully withdrew $1,500 on my first attempt. When I requested a withdrawal of $3,400 on my second attempt, the platform refused, citing "abnormal bank card information." I subsequently requested another withdrawal of $13,700, but the platform again delayed, citing "holidays" and "abnormal bank card information," and has not processed it to this day. The customer service has repeatedly given me the runaround, and my withdrawal request remains unresolved.